Privacy Policy

Last updated: September 15, 2023

ResiSquadr Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

We may collect the following types of information:

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out forms on our website
Subscribe to our newsletter
Request a quote
Contact us
Participate in surveys or promotions

This information may include:

Name
Email address
Phone number
Postal address
Company name
Job title
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

IP address
Browser type and version
Operating system
Referring website
Pages viewed and time spent
Links clicked
Date and time of access

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Please refer to our Cookie Policy for more information on how we use these technologies and how you can manage your preferences.

How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our website and services
Process and respond to your inquiries, requests, and applications
Send you information about our services, promotional materials, and other communications
Personalize your experience on our website
Analyze usage patterns and improve our website's functionality
Detect, prevent, and address technical issues and security threats
Comply with legal obligations

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal information based on one or more of the following legal grounds:

Consent: Where you have given us explicit consent to process your data for specific purposes, such as sending you marketing communications.
Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided that these interests are not overridden by your own interests, rights, and freedoms.
Legal Obligation: Where processing is necessary to comply with our legal obligations.

Disclosure of Your Information

We may share your information with the following parties:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and customer service.
Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the personal information, and applicable legal requirements.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, damage, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal information:

Right of Access: You have the right to request copies of your personal information.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]
By phone: +44 20 7123 4567
By post: Data Protection Officer, ResiSquadr Ltd, 45 Oxford Street, London, W1D 2DZ, United Kingdom

Complaints

If you are not satisfied with our response to your concern or believe that we are not processing your personal information in accordance with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Website: https://ico.org.uk